FAQs

Please contact us on (09) 379 8000 or email info@hotcity.co.nz if you are unable to answer your question from the list provided below. The Heart of the City office is open between 8:30am - 5:30pm Monday-Friday. Telephone us on (09) 379 8000.

HOTC MEMBER SERVICES

There are a range of services Heart of the City provides to assist our members to do business in the CBD. Contact us if you are concerned about any aspect of the CBD that is affecting your business. Click here to go to the member's services site or check out the links below.

CBD SERVICES & INFO

Auckland City Council provides a range of services to look after the CBD environment. Below are a list of activities that will affect your day to day business in the BIG little city.

CBD SECURITY SERVICE

The Armourguard Walkwise Programme is a partnership between First Security, Auckland City Council and Heart of the City. First Security ambassadors patrol the CBD 7 days a week. All Heart of the City members can access the CBD Security Service for problems with street traders, buskers and disorderly behavour by calling the Auckland City Council Contact Centre on (09) 379 2020

For more serious crime contact NZ Police on 111 for an emergency, or the Downtown Police Station on 09 379 4500.