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CityWatch is a programme delivered by Auckland Council with co-funding from Heart of the City. 

The programme works to support a safe and inviting city centre environment in line with Auckland Council bylaws, including the Public Safety and Nuisance bylaw, in public places.

The on-street CityWatch team deal with nuisance activities including obstructive or aggressive behaviour as well as monitoring busking, outdoor trading, illegal dumping and damage to public assets.

The team’s on-street presence, monitoring and communication is supported by the police and council when enforcement of the law or bylaws is required.

The programme sees a security team operating from:

  • Monday to Thursday, 6am to 6pm
  • Friday, 6am - 10pm
  • Saturday, 8am to 10pm
  • Sunday, 6am to 4pm

How to request CityWatch assistance

If someone is causing nuisance or acting inappropriately in a public place, please call Auckland Council on (09) 301 0101 so a job can be logged and a guard sent out. The Auckland Council Call Centre is open 24 hours a day, 7 days a week. For more serious concerns, call 111.

  • CityWatch team member JR John on Queen Street. Image: Heart of the City
    JR John, one of the members of the CityWatch team. Say hi if you see him out and about!