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CityWatch is a programme delivered by Auckland Council with co-funding from Heart of the City. 

The programme works to support a safe and inviting city centre environment in line with Auckland Council bylaws, including the Public Safety and Nuisance bylaw, in public places.

The on-street CityWatch team deal with nuisance activities including obstructive or aggressive behaviour as well as monitoring busking, outdoor trading, illegal dumping and damage to public assets.

The team’s on-street presence, monitoring and communication is supported by the police and council when enforcement of the law or bylaws is required.

The programme sees a security team operating from:

  • Monday to Thursday, 6am to 7pm
  • Friday, 6am - 10pm
  • Saturday, 8am to 10pm
  • Sunday, 8am to 6pm

How to request CityWatch assistance

If someone is causing nuisance or acting inappropriately in a public place, please call Auckland Council on (09) 301 0101 so a job can be logged and a guard sent out. The Auckland Council Call Centre is open 24 hours a day, 7 days a week. For more serious concerns, call 111 if it is an emergency, or 105 for non-emergency. 

  • CityWatch team member JR John on Queen Street in Auckland City Centre among pedestrians, retail, green spaces, tourists, heritage buildings,
    JR John, one of the members of the CityWatch team. Say hi if you see him out and about!