Useful city contacts
Your quick guide to who to contact when in order to help keep the city centre safe, beautiful and enjoyable.
If you have any other questions or anything you’d like to discuss about the city centre and doing business here – we’d love to hear from you.
Safety, crime and nuisance
If you have any doubts about safety or crime, call the police
Someone is a risk to themselves or others (including people affected by drugs or alcohol)
An crime has occured that is non-urgent, including theft
Police (emergency) - 111
Police (non-emergency) - 105
(incident already happened)
Someone is causing nuisance or acting inappropriately in a public place
Heart of the City Security Team
Security patrols are operating in Queen Street and surrounding areas to de- escalate issues and escalate to the Police when necessary.
Heart of the City Security Team
Security patrols are operating in Queen Street and surrounding areas to de- escalate issues and escalate to the Police when necessary.
Auckland Council Compliance Wardens (via Auckland Council)
09 301 0101 or 027 7240899
Heart of the City Security Team
099 61 61 61
24/7 (Mon - Sun, 6am - 6am)
To join StoreWatch, the email communication network supporting retail theft prevention
Heart of the City
09 379 8000 info@hotcity.co.nz
Street maintenance
A road, footpath or street light needs repairing
A street cleanliness issue
Report Graffiti to Auckland Council here.
Auckland Transport
09 355 3553
Report a problem - online form
Waste management
Rubbish and recycling collection queries, including additional council bags, if you use the council collection service
Auckland Council
09 301 0101
Waste management queries if your building has a private waste management service
Your building manager
Rules, bylaws and monitoring
Auckland Council
09 301 0101
Homelessness
You are concerned about someone who is homeless
Auckland City Mission Homeless Outreach (via Auckland Council)
09 301 0101
Business disruption
Caused by construction, filming etc in your area
For general enquiries (8.30am - 5.30pm, Monday through Friday):
Heart of the City
09 379 8000 info@hotcity.co.nz
After hours/for immediate response:
Noise: Auckland Council
09 301 0101
Street access issues: Auckland Transport
09 355 3553
