Back to top anchor
Back to content top anchor

Useful city contacts

Your quick guide to who to contact when in order to help keep the city centre safe, beautiful and enjoyable.

If you have any other questions or anything you’d like to discuss about the city centre and doing business here – we’d love to hear from you.

Safety, crime and nuisance

If you have any doubts about safety or crime, call the police

Someone is a risk to themselves or others (including people affected by drugs or alcohol)

An crime has occured that is non-urgent, including theft

Police (emergency) - 111

Police (non-emergency) - 105
(incident already happened)

Someone is causing nuisance or acting inappropriately in a public place

Heart of the City Flexible Security 
Security patrols are operating in Queen Street and surrounding areas to de- escalate issues and escalate to the Police when necessary.

CityWatch (via Auckland Council)
09 301 0101

Heart of the City Flexible Security
099 61 61 61
Sunday - Tuesday
6am - 12am
Wednesday - Saturday
6am - 2am


To join StoreWatch, the email communication network supporting retail theft prevention

Heart of the City
09 379 8000

Street maintenance

A road, footpath or street light needs repairing

A street cleanliness issue

Report Graffiti to Auckland Council here.

Auckland Transport
09 355 3553
Report a problem - online form

Waste management

Rubbish and recycling collection queries, including additional council bags, if you use the council collection service

Auckland Council
09 301 0101

Waste management queries if your building has a private waste management service
Your building manager

Rules, bylaws and monitoring

Auckland Council
09 301 0101


You are concerned about someone who is homeless

Auckland City Mission Homeless Outreach (via Auckland Council)
09 301 0101

Business disruption

Caused by construction, filming etc in your area


For general enquiries (8.30am - 5.30pm, Monday through Friday):
Heart of the City
09 379 8000

After hours/for immediate response:
Noise: Auckland Council 
09 301 0101

Street access issues: Auckland Transport
09 355 3553