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City Rail Link overview and support available for businesses

The City Rail Link (CRL) is an underground rail line linking Britomart and the city centre with the existing western line near Mt Eden. Work in the city centre is focused in and around Britomart and Albert Street, plus Karangahape works adjacent to the heart of the city area.

CRL will greatly improve access into the city centre and will increase the capacity and speed of Auckland’s entire train network.

The target completion date for the project is late 2024.

Small Business Support Programme (SBSP) 2022
Eligible businesses in the Te Wai Horotiu community can apply to receive a $3000 microgrant to support business adaptation and comes with free business advice. This forms part of a comprehensive approach to supporting businesses throughout construction. 

The programme provides an independent business connector (William Keung) who will help businesses identify their needs and provide individualised, free, accessible support and specialist services.

Further information, including eligibility criteria and the application process, is available here.

Targeted Hardship Fund (THF)
A Targeted Hardship Fund has been established to support small businesses experiencing genuine hardship from major and sustained City Rail Link (CRL) construction disruption surrounding the Te Wai Horotiu Station (Aotea), Karanga a Hape Station (Karangahape) and Maungawhau Station (Mt Eden) sites (within the C3 Affected Area)

More information about the THF eligibility, including assessment criteria and information on how to apply can be found here.


If you have an issue with CRL construction in your area or need to contact CRL Ltd or construction contractors, the contact details are below:

  • Waitematā Station (Britomart) press option 1
  • Te Wai Horotiu Station (Aotea) press option 3
  • Karanga a Hape Station (Karangahape) press option 4
  • Maungawhau Station (Mt Eden) press option 5
  • The Link Alliance office press option 6
  • City Rail Link general press option 7

Email queries can be directed to the addresses found here.