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Safety in the city centre

If you need urgent police assistance please call 111. For any crime that has occurred, including theft please call 105. 

Ensuring the city centre remains a vibrant, enjoyable and safe place for people is important for the success of the city. This is a top priority for us and others including the NZ Police and Auckland Council. Find out more about some of the programmes that are underway to prioritise safety via this video

Our Flexible Security
Flexible, targeted security is in place to focus on targeted areas in the city centre. It runs seven days a week during the day and night.

They currently operate Monday - Sunday 7 am - 11 pm. 

Find out when and how to contact our Prestige Protection here. 

Contact CityWatch
Delivered by Auckland Council with co-funding from Heart of the City. The team’s on-street presence, monitoring and communication is supported by the police and council when enforcement of the law or bylaws is required. 

They operate seven days a week:
Monday - Friday: 6 am - 7 pm
Saturday: 8 am - 7 pm
Sunday: 8 am - 6 pm

If someone is causing a nuisance or acting inappropriately in a public place, please call Auckland Council on (09) 301 0101 so a job can be logged and a guard sent out. 

There's a variety of support available from Retail NZ and the Retail Crime Prevention Hub (NZ Police).

Safety download for businesses

For a general list of useful city contacts, including health and safety, see here.


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