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Support is available: COVID-19 information and help for your business

We are currently at Level 1

Click here for more information about trading at Level 1

Heart of the City is here to support city centre businesses. If you need help in knowing what support is available, have a question or simply just need to chat please contact us. 

Below is a summary of the key financial and advice support that is available to business. We have also summarised this in a downloadable document:

If you need to talk to someone about specific matters, call any of the below free services:

  • Information and advice (including funding advice) about helping manage your business through COVID-19 - 0800 500 362
  • Goverment COVID-19 information - 0508 377 388
  • COVID-19 health advice and information - Healthline 0800 358 5453
  • Mental health support from a trained counselor - Call or text 1737

Fully-funded individualised advice for your business

Programme What it does and how to apply
Funded advisory services

To support businesses through COVID-19, the Tourism Transitions Fund supports businesses with fewer than 100 FTEs with up to $5,000 value of advice and support such as HR, health and wellbeing, business continuity and hibernation, cashflow and finance management, strategy and digital capability. The fund is available to tourism businesses and city centre businesses that have experienced loss of trade through lack of tourists. 

This fund is delivered by the Regional Business Partner Network, via ATEED in the Auckland area. Go to the RBP website to apply or find out specifically about the Tourism Transitions Fund

For a one on one meeting - to discuss the Tourism Transitions Fund, including your eligibility, the expert advice and support available, and to get you access to these funds - register here or contact William Keung directly - 0274 908 501 or

Please note the previously available Business Advisory Fund administered by RBP is now fully allocated.

Funded Business Mentors for 12 months

In partnership with Business Mentors NZ, Heart of the City is making available the opportunity for a limited number of city centre businesses to access a business mentor for a 12-month period. This service provides confidential one on one support for small business owners who want to grow or need help to solve specific business challenges.

Register at
Complete the sign-up form until payment is requested and then email noting you are a Heart of the City business.

Call 0800 209 209 for any questions

Advice lines

For information about Contact

Trading at different alert levels, contact tracing, visas, employment, leases and more: the official COVID-19 advice from central government 

Go to the portal or phone 0508 377 388 for questions

Business information and support: information and advice to help manage your business through COVID-19, including financial support available

COVID-19 business helpline

Call 0800 500 362 for support

Other resources

Programme What it does and how to apply
Commercial lease dispute services

If commercial tenants and landlords of small to medium businesses (20 FTE or fewer) haven’t been able to agree about rent arrangements during a lockdown period (Alert Levels 3 and 4), subsidised and streamlined arbitration and mediation services can be used to try to reach an agreement that is acceptable to both parties.

The subsidised services are available until the end of March 2021. 

Go to

Business Continuity Planning 

Simple downloadable templates and planning resources for Emergency and Business Continuity Plans, helping businesses prepare for emergencies and unexpected situations in the workplace.

Go to

ATEED resources

Information and assets for Auckland businesses, including a free Digital Assessment Tool to help establish where your online presence can be optimised.

Go to

Free accessibility assessments


Be. Lab’s free online self-assessment tool helps any business to understand how accessible it is right now and work towards improvements.  

Go to

Business recruitment support

MSD offer a range of recruitment and employment support for businesses wanting to employ job seekers and apprentices

See a summary of programmes here:

Outdoor dining

Free licence extensions for the period of lockdown

For more information click here

EMA resources

An extensive dashboard of information for businesses.



A place for businesses to access free advice from leading local and international business people - with over 80 experts in their field ready to help. 

Go to

Financial support

You can use the Government's financial support tool to find out what support might be available for your business through COVID-19.

Programme What it does Available for How to apply
Leave support scheme

Helps paying employees if they can't work due to Ministry of Health advice 

Businesses that have employees who are unable to work due to MOH advice. NB. there is no longer a revenue test for this payment (full details here)

Apply via WINZ. Call 0800 40 80 40 for questions.

Small business cashflow (loan) scheme 

Loans of up to $100,000, interest-free if repaid within first year  Businesses with 50 or fewer FTEs that have been adversely affected by COVID-19 (full details here) Apply via IRD by 31 December 2023

Other options that may be relevant for your business include tax relief including the Temporary loss carry-back scheme, the Business Finance Guarantee Scheme, Business debt hibernation or options through your bank like mortgage holidays and payment suspensions for loans and credit cards. Provisions are in place supporting commercial lease and mortgage holders. 

Page updated 18 January 2020