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CRL hardship fund - Details and how to apply

News story
Tuesday 24 Mar 2020

A hardship fund has been established to support businesses impacted by City Rail Link construction.

What assistance is available?

The hardship fund is designed to provide an ex-gratia or goodwill payment to impacted retail businesses. The primary purpose is to provide assistance to small business owners with their rent, up to a maximum of $100,000 (plus GST) per business. 

Who can apply for assistance?

The hardship fund is aimed at small retail business owners - at street level - who:

  • are lease-holders of premises in the Albert Street Impact Zone
  • began trading prior to 1 September 2019
  • and whose casual foot traffic custom may have been reduced due to the impact of construction delays.

Find out more about the specific eligibility criteria and the Albert Street Impact Zone in the Hardship Fund Applicant Guide

How to apply 

  1. Download the Hardship Fund Applicant Guide - this will tell you more about eligibility, assessment criteria and the additional information and documentation you will need to include with your application. 
    Click here to download the Hardship Fund Applicant Guide.  
  2. Download the Hardship Fund Application Form - please carefully read all information about the hardship fund, including the Applicant Guide, before completing this application form. 
    Click here to download the Hardship Fund Application Form
  3. Submit your application, including all supporting documentation requested
    You can submit your application via:
    1. Email:
    2. Post: PO Box 9687, Newmarket, Auckland 1143
    3. Delivery/courier: Level 2, 25 Teed Street, Newmarket, Auckland 1023

If you have any questions about this process please contact: or phone 0800 CRL TALK

Heart of the City welcomed the announcement of the hardship fund, after our vocal lobbying and petition for Auckland Council and Government to take this initiative. Find out more about how we've been supporting business in the Albert Street area here