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CityWatch Security Programme

The CityWatch programme seeks to improve the community's perception and experience of safety in the city centre, particularly in relation to breaches of the Public Safety and Nuisance Bylaw. The programme sees a security team of four guards, operating from:

Monday to Friday, 6am to 4am 
Saturday, 8am to 4am
Sunday, 6am to 6pm 

The hours of operation focus on busy times and seek to complement policing resources and strategies. 

The primary focus of the programme is to enforce the Public Safety and Nuisance bylaw - including begging that causes a public nuisance, busking rules, outdoor trading permits, and issuing warnings and collecting prosecution data for offensive behaviour where it breaches council bylaws (such as glue sniffing) and reporting serious offences directly to the police. The team also oversees busking licenses and reports illegal rubbish dumping in the streets to Council.

To request for CityWatch assistance, please call Auckland Council on (09) 301 0101 so a job can be logged and a guard sent out. The Auckland Council Call Centre is open 24 hours a day, 7 days a week. For more serious concerns, call 111. 


StoreWatch is a communication network between 150+ city centre retailers and the NZ Police that aims to reduce and prevent retail theft in the city centre. The network is designed to get retailers talking to and looking out for each other by sharing critical information and developing a sense of community through a common need.

Launched in 2013, the feedback we've received on this program has been fantastic.

"We have benefited a lot from being a part of StoreWatch. Since being a part of this program, we have made a close connection with the stores involved around us and also received heaps of support from the Police. We would 100% recommend StoreWatch to anyone." Sam Shepherd, Rebel Sport Atrium. 

If you are a retailer and are interested in joining the StoreWatch network, contact us at Heart of the City.

Find out more about StoreWatch in this downloadable information sheet.